Membership Benefits
Membership Benefits

Publications

Inside Flyer Magazine
As a PrivilegeFlyer member, you will look forward each month to your copy of Inside Flyer magazine. Every issue is filled with frequent flyer news, bonuses and awards, and our advice columns guarantee you will always be up-to-date on the latest trends in the world of miles and points. Thousands of travelers turn to Inside Flyer to help maximize their frequent traveler programs. You will too.

Online Resources

The WebFlyer Network
In addition to receiving print subscriptions, PrivilegeFlyer members also receive access to the online editions of InsideFlyer magazine and The Official Frequent Flyer Guidebook. Members are also encouraged to visit WebFlyer.com, where you will find volumes of information aimed at keeping you up to date on how you can make the most of your miles and points.

AwardGuard

Important Notice: As of 9am (MT) March 26th 2003, the AwardGuard benefit has been suspended for new PrivilegeFlyer members or expired members. more...

The AwardGuard benefit protects any unused awards you have in a program covered under this service. Coverage is effective if that program goes completely out of business and is not taken over by any other frequent traveler program.

Any awards that you have on hand and have not redeemed for tickets will go into your membership account with us.

If you have transferred your award to another person and this was allowed by the program, that ticket will be protected under your AwardGuard account in the event the program goes out of business.

When a program ceases operation, the member must provide the required documentation within 30 days. Claims for all programs which cease operation during the same membership year will be applied towards one $7,500 aggregate award liability. The required documentation must be validated before any claims can be made.

When you wish to use your awards for a trip, we will use the same award chart your program was offering at the time it went out of business, deducting the same amount of miles/points and using the same blackout dates and destinations (blackout dates subject to historic holiday adjustments).

Members can continue to redeem awards towards the aggregate award liability as long as their membership is kept active. Any lapse in membership will void any awards on account. Award protection is discontinued once the AwardGuard benefit has expended $7,500 in aggregate replacement ticket costs or the member's possible awards for a particular program have been exhausted, whichever comes first.

Our Promise To You
We will replace any earned awards that you may have accumulated in the frequent traveler programs covered by the Master Policy of FlightPlan, Inc., the parent company of PrivilegeFlyer. To qualify for this protection and retain the right to claim awards, you must be a current and active member* of PrivilegeFlyer. If at any time your membership should lapse, all benefits will be forfeited.

*We highly recommend the automatic renewal option.

Losses We Cover
Should a program covered by the AwardGuard benefit go out of business and it is not taken over by any other frequent traveler program, we will protect your awards in that program subject to the program's existing rules, regulations and destinations served at the time of loss.

Losses We Do Not Cover
We will not replace any loss caused by or resulting from the merger of two frequent traveler programs if the miles/points are honored by either of the travel programs, regardless of the replaced "value" on any resulting award use. In addition, AwardGuard does not cover upgrades or segment promotions.

What To Do If a Loss Occurs
Written notice of a claim (with certificates, tickets, and original copies of statements as required) must be mailed to PrivilegeFlyer within 30 days of the program going out of business. Email statements are acceptable.

Please note: Awards can only be redeemed from individual programs. Miles/points in one program cannot be combined with miles/points in any other program(s) on account toward award use, unless expressly permitted by the rules of the programs covered.

Important information for frequent travelers: If your program goes out of business when you are on a trip using an award, you are covered by a Congressional provision that requires airlines to accept passengers from a bankrupt rival when they offer the same route. The DOT interprets this to also include frequent flyer awards. As a displaced traveler, you have 60 days after the airline stops flying to exchange your ticket for one on another airline. There may be an associated fee of no more than $25 for the flight change.

Membership Cancellation
If for any reason you wish to cancel your membership midterm, we will refund the prorated cost of your membership, minus any claims made to the AwardGuard benefit. Cancellation will forfeit all claim-filing privileges as well as other membership benefits.

Family Memberships
Family members receive a discounted membership. We are able to offer discounted rates for additional family members in the same household because they receive the coverage only. Each household will receive only one subscription to Inside Flyer magazine.

Automatic Membership Renewal
If you have chosen the automatic renewal option, your membership fee will never change. We will renew your membership with the credit card information we have on file 10 days prior to your membership expiring.

How To Claim an Award
If your PrivilegeFlyer account is active and you have enough miles/points to claim an award, you can file an award travel claim by calling our service department at (800) 487-8893 or (719) 572-2780, or submit your claim online.

We will determine the most economical rate for the trip. Before booking the trip we will contact you to finalize the arrangements. The miles/points you use for the trip are deducted from your AwardGuard benefit account, and you will receive a statement in the mail reflecting the miles/points used and your new award use balance.

Claim Requirements

  • Twenty-one days advance notice and a Saturday-night stay are required.
  • Travel cannot be during blackout dates as determined by the original program.
  • Destination must have been served by original airline (or partner).
  • Non-refundable tickets are just that. Once ticketed they become the member's responsibility and will not be refundable.
  • All travel arrangements are handled by our claims division department and booked through Frequent Flyer Travel Services, an ARC-approved travel agency.
  • The member may request a preferred airline and such a request will be taken into consideration. The replacement airline used will be at the discretion of our claims division department.
  • Please do not mail in any statements, award certificates or other materials until a supported program goes out of business.
  • If you decide to change a ticket, a $75 change fee will be charged, in addition to what the ticketing airline charges.
  • If you decide to cancel a ticket, a $100 cancellation fee will be charged, in addition to what the ticketing airline charges.

Please note: The AwardGuard benefit does not cover upgrades or segment promotions.

Travel Benefits

$200,000 Award Flight Protection
When traveling on free awards, you are typically not covered by traditional insurance because your tickets are considered non-revenue. PrivilegeFlyer provides you with $200,000 accidental death scheduled flight insurance when traveling on a free award (aggregate amount per individual membership).

Customer Service

Member Help Line
We are the experts -- let us answer your questions and help you make the most of your miles and points. Our office hours are Monday through Friday from 8 a.m. to 5 p.m. MST.

Phone: (719) 572-2780
Toll free: (800) 487-8893
Fax: (719) 597-6855
Email: service@privilegeflyer.com